Warranty and Return policy

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

 

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  1. Time period: within seven days consumers have to notify CandyTex by mail or Phone.
  2. Product appearance: It has to be the same as before, no scratch, dust, color appearance changes due to wash, braking, destroy weight change and tag removing will be not acceptable 
  3.  Price adjustment: Price adjustment can be possible with other appearing products on our website.   
  4. Cash return: As per bank law 15-21 working days are required to process, some processing fees can be applied as per Bank rules and conditions. 
  5. Third-party product: For third-party products, the service or warranty will be applicable as per vendors or third-party servicing or warranty policy.  
  6. Return Shipment charge: Sometimes return shipment charge can be applicable to the consumer or the wholesaler due to size, weight, the quantity of the products, and the distance of the consumer from the Warehouse.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@candytex.com.bd and send your item to Physical address: Reflections Tower Mahmudia Villa, Sha – 41, Hossain Market, North Badda, Dhaka – 1212

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Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

To return your product, you should mail your product to: {physical address}.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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